After Sales
At MEL, we believe that exceptional after-sales service is the cornerstone of our customers’ success. Recognizing its importance, we take pride in delivering meticulous and prompt support that sets us apart from others in the field.
We guarantee online support within 24 hours and on-site assistance within 48 hours, ensuring minimal downtime for your operations. Backed by a well-defined, professional service process, we consistently uphold our promise of reliability and excellence—every time and all the time.
With MEL, you’re not just choosing a product; you’re choosing a partnership built on trust, care, and unwavering commitment to your success.
DO's
- Ensure battery is fully charged 100% before first use.
- Charge battery with specified charger supplied with battery.
- To avoid short circuit, no metal object should contact the battery terminals.
- Always charge the battery after each use.
- Charge the Battery immediately at state of 20%.
- Avoid discharge current rating above specified current value on battery name plate.
- Do not keep the battery ideal for more than 15-20 days. Keep the battery away from sparks, flames & smoking material.
- Avoid battery to get deep discharged.
- It is recommended that recharge the battery within a maximum of 15-20 days after its last use.
- Battery should be stored and recharged in a dry environment between 0 degrees Centigrade to 35 degrees Centigrade.
- Just use a clean dry cloth to clean the battery. Confirm the voltage mentioned on charger before connecting the battery for charging as same as specification of battery voltage.
DON'TS
- Do not short the battery terminals.
- Do not utilize battery below battery state 20%.
- Do not open the casing or disassemble the battery.
- There are no serviceable parts inside and to do so would invalidate the warranty.
- Do not drop, throw or puncture the battery.
- Do not use or store in extreme temperatures.
- Do not solder anything directly to the battery terminals.
- Do not charge with a Lead Acid charger.
- Do not immerse in water or other liquid.
- Do not use any solvents or abrasive cleaners to clean the Battery.
- Do not use the Battery by operating the battery reset switch.
- Do not disturb SOC set button. (If by mistake disturbed, must contact to OEM for resetting)
MEL LITHIUM
